Privacy Policy

Privacy Policy for Wellsleep UK

This Privacy Policy explains how Wellsleep UK collects, uses, and protects your personal information. We value your privacy and are committed to transparent data practices. We encourage you to read this policy carefully to understand our approach.

By using the Wellsleep UK website, you agree to the terms outlined herein. If you have any questions, please do not hesitate to contact us.

Please note that while our website may contain links to other sites, we are only responsible for the privacy practices and security of our own domain, www.wellsleep.uk. We advise you to review the privacy policies of any third-party websites you visit.

If you wish to link to our website from another site, you are welcome to do so. However, we reserve the right to request the removal of any link we believe could be harmful to us or our partners.

For any questions regarding this Privacy Policy, please contact us via our website: https://www.wellsleep.uk/contact-us/

Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page, so please check back occasionally. Your continued use of our website after any updates constitutes acceptance of the revised policy.

What is Personal Data?
Personal data refers to any information that can identify you as an individual. This may include basic details like your name, email address, or phone number. It may also encompass sensitive information, such as health details, which we only collect with your explicit consent.

Information We Collect
We collect personal data through several channels to provide our services effectively. The types of information we may collect include:

  • Basic Details: Your name, address, phone number, and email address.
  • Service Details: Information related to the services you request or products you purchase.
  • Social Media: If you interact with us on social platforms, we may collect your username to respond to your queries or comments.
  • Technical Data: To enhance your online experience, we may collect information about your device, internet connection, browser, and approximate location.

Information We Receive from Other Sources
We occasionally work with third parties, such as business partners or service providers, who may provide us with information about you. We combine this with the data you provide to improve our services and better meet your needs.

Information About Others
If you provide us with someone else’s information (e.g., when placing an order on their behalf), you confirm that they are aware of and consent to their data being used as described in this policy. You also confirm that you have the right to share their information with us.

Cookies
Cookies are small files stored on your device when you visit a website. We use cookies to understand how you navigate our site, improve your experience, and deliver relevant content.

How We Use Your Information
We use your data in various ways to ensure you receive the best possible service:

  • Account Management: To set up and manage your account for a seamless experience.
  • Order Processing: To process, fulfil, and complete your purchases.
  • Customer Service: To address your inquiries and handle issues such as refunds or complaints. We may keep records of interactions to improve our service.
  • Service Provision: To facilitate any specific services you request, which may involve collaboration with accredited third-party providers.
  • Market Research: With your consent, we may use your data for surveys or research to enhance our services.
  • Marketing: With your permission, we may send you updates about offers, products, and services via email or social media. You can opt out at any time.
  • Feedback: We may invite you to leave a review or participate in surveys to help us improve.
  • Service Improvement: We continuously analyse website activity and customer feedback to refine our offerings.
  • Security: To protect our website and prevent fraud or misuse.
  • Legal Compliance: To meet our legal obligations where required.

Legal Basis for Processing Your Data
We rely on the following legal grounds for processing your data:

  • Consent: When you have given us explicit permission (e.g., for marketing).
  • Contractual Necessity: To fulfil our obligations to you, such as processing your order.
  • Legitimate Interests: To pursue our legitimate business interests, provided your rights and privacy are not overridden.
  • Legal Obligation: To comply with applicable laws or legal requests.

Sharing Your Data
We may share your data with trusted third parties to deliver our services, including:

  • Accredited service providers necessary for fulfilling specific requests (e.g., partner pharmacies).
  • Technology partners who help us operate our website and services.
  • Marketing partners, but only with your explicit consent.
  • Analytics providers to understand website usage and improve performance.
  • Relevant authorities if required by law or to protect our rights or the rights of others.

We ensure all third parties who handle your data adhere to strict privacy and security standards.

Security of Your Information
We take your privacy seriously and implement robust technical and organisational measures to protect your personal information, including firewalls, encryption, and secure servers. However, no online transmission method is entirely risk-free, and we cannot guarantee absolute security.

You also play a role in protecting your information. Please safeguard your passwords and ensure your devices are secure.

International Data Transfers
Your data may occasionally be transferred and processed outside the UK or European Economic Area (EEA). When this occurs, we ensure appropriate legal safeguards are in place to protect your information.

Updating Your Information
You can update your details by logging into your account or contacting us directly. If you provide information on behalf of someone else, we may request verification of your authority to do so.

How Long We Keep Your Data
We retain your data only as long as necessary to provide our services and comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymise it.

Anonymised data may be retained for research or analytical purposes.

Your Rights
You have several rights regarding your data:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to update or correct inaccurate data.
  • Deletion: You can request we delete your data under certain circumstances.
  • Marketing Preferences: You can opt out of marketing communications at any time.

To exercise these rights, please contact us.

Complaints
If you have concerns about how we handle your personal data, please contact us first. We will investigate and strive to resolve the issue promptly.

If you are dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or the relevant authority in your country.

External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before submitting any personal information.

Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us via our website at www.wellsleep.uk.